Is an Xbox 360 game disc an "intangible" item?

[Jacala88]

I recently sold a game and received payment, so duly sent the item. I then got a chargeback case because the buyer claimed they did not authorise the payment. The claim was successful because PayPal claimed "intangible items are not covered under seller protection".

How is a physical dvd inside a case NOT a tangible item? This was not a download or a link, it was a full retail packed disc.

Anyone else had this problem?

[kernowlass]

@Jacala88

It should be physical but did you provide trackable proof of delivery of the item to the buyer?

[Jacala88]

Thanks for the reply, yes, I did provide shipping details, the original notification from PayPal stated "the buyer did not authorise this purchase". The goods were shipped and the claim came before the expected delivery date!