I was asked to prove the damage, but I am unable to add documents!

[muro455]

Hello all, urgent help needed!

I have received damaged, non-working goods, I have opened a claim and was asked by paypal to send a proof from 3rd party. 

The problem is that I can only view, but there is no option to add something. 

[kernowlass]

@muro455

Got this from a mods reply to another post.

To upload documents please follow the link: www.paypal.com/uploadstatement

If you will have any difficulties with uploading documents via link you can also use the name change option:

Log in to your account.

Click Profile near the top of the page.

In the 'Name' section, click Change.

Select the legal name change and click Continue.

Follow the on-screen instructions to upload and send files.

Once you will upload both documents, please let the Customer Support know via phone or Social Media. Thank you for your cooperation.

[muro455]

Hey, thanks for the tip. When I click the link, it forward me to the front page of my account. 

I use my legal name, so there should be no problems.

Any way to contact paypal directly? I take a while to get hold of them via facebook.

[muro455]

I addition to that:

 I was given 10 days to provide proof from 3rd party, but after 4 days from that notice, the current status of the case is: "Being reviewed by paypal". I did nothing it is past "Requiring your action" phase? Why is that?