Help me! I can't respond on my dispute case.

punk-berry
Contributor
Contributor

#PP-003-161-421-285
Why i can't respond on this case? I bought iphone on ebay. Description of item is work great. But i received iphone stuck on icloud locked.
Please brought this message to staff involved with this case.


I sent message to seller for remind need to remove any account or passcode locked before ship out item to me. After i received phone seller advised me to go to sprint. But i buy many phone on ebay. I don't need  to go sprint or anywhere. I called to sprint and them tell me that can't remove account or tell password for unlock this phone for me. Because i'm not the original owner. Them say this is feature lock phone for original owner. I think this phone is stolen and original owner request locked from carrier or do something. description of item is the phone works great. But i can't use anything. Because phone stuck on required apple id and password owner screen. And I understanding of the policy for sell smartphone as well. Before list item ebay will remind for remove any password or account on phone before sell. He is scammer.

I will waiting help from you.
Best Regards,

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3 REPLIES 3

minty1
Advisor
Advisor

Hi punk-berry

 

How long has the dispute been open?

Have u escalated it?

If U have escalated it u wont be able to respond as ppal will review it and make a decision

 

If it is an ebay item why didnt u dispute it on ebay cases are dealt with quicker on there?

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punk-berry
Contributor
Contributor

Hi minty1

 

 I open dispute case on May 22. And seller dispute escalated to claim with bad reason for me. I don't know why seller can escalated this case. So i want to respond. But i can't. I am afraid that paypal will decide to seller win this case.  Open case on ebay good more than on paypal?  How i can contact with staff involved with this case? Since i open case i can write only 1 text and no right to retaliate.

Sorry for my english language.

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minty1
Advisor
Advisor

The only way to contact ppal is to call using the contact us/ call us tab on the ppal site. If u do call dont select any options just hold on until u speak to someone

 

Or Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

 

Once escalated u  or the seller cant respond, u should have put as much info as u can when it was 1st opened

Only ppal know who will win the case 

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