synchrony bank (paypal smart connect) ruined my credit

buckl12
Contributor
Contributor

Nothing but problems with smart connect.   Everytime I go to pay thru paypal and I hit the make payment under smart connect account I am redirected to a blank page stating session ended. you have been logged out please login again.  Finally had contact syncrony bank from phone # on back of card and had to pay with echeck.  So I have not used smart connect to my knowledge again.  Applied for home refi Thurs. and broker said I didn't qualify that there were three months of dings from synchrony bank and that the account has been closed.  Sat. I rec. a statement from paypal smart connect in the mail.  Under cardholder news and info. it says:  you have been unenrolled from electronic statement delivery.  I need to get a letter of deletion to regain my credit.  I feel like I have been scammed.  Any suggestions on how I should contest this.  And from Paypal or synchrony bank.  Thanks

Login to Me Too
12 REPLIES 12

buckl12
Contributor
Contributor

I have no idea.  Never used the card couldn't find anyone who would take it. 

Login to Me Too

DPCreations
Frequent Advisor
Frequent Advisor

I think that's where the investigation needs to focus--the origin of the $35 charge.

Do you get a statment for the account?  Do you log on to the account for activity?

Login to Me Too

DenimDan12
Contributor
Contributor

Synchrony is the company that issues the cards. Also, smartconnect is not a physical card, it's online only. Are you talking about the PayPal Extras MasterCard? Either way, you should definitely call Synchrony and ask for the charges to be taken off if you were unaware of them.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.