"Transaction cancelled. Unable to process payment."
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Beginning last week, after indicating the amount of the transaction on my chip/card reader, 5 seconds after pushing charge and readying a card, this transaction cancelled message appears. The reader is paired by to my android phone by bluetooth, the location is on, but now it's hit or miss if I use a card (sometimes works if I put it in the card before pushing "charge") and it will not allow me to enter a transaction manually. Have already uninstalled and reinstalled the PayPal Here app with no difference. Thoughts?
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At present, after talking to a technical consultant via consumer services, and subsequently updating the newly available PayPal Here app on my phone (as instructed), it now does appear to be working. I was advised that this was an app issue PayPal was aware of, and working on, previous to my incident report.
I appreciate the information about location issues; that did not appear to be the problem in my case .. at least this time.
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Anyone else have any other possible solutions? I just recieved my new chip & swipe reader (does not have a reset button) and I called Paypal, the rep was no help at all she told me to open a case with support. I did so and have not recieved any support from them.
My reader connects and tells me the software is up to date. I have uninstalled the paypal here app and reinstalled it.
I have checked location as mentioned above and nothing seems to work.
When I insert a chip card it tells me to swipe it so then I swipe it and it then says "Transaction cancelled unable to process payment" then a big red X that says declined. Ive tried several different cards, not the issue.
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I have exactly the same issue. My location is fine. Doesn't matter what card I try. Non-chip cards don't work either.
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