Paypal Credit Statements

[IdiA]

Hello,

Is anyone else unable to view Paypal Credit, formerly Bill Me Later Statements?

This error has been occurring on since BillMeLater became PaypalCredit.

I need to see my full statement not just the balance and amount due.

On the Summary page, when I click on "Paypal Credit" it goes to:

https://www.paypal.com/myaccount/credit

the tab shows: PayPal: Internal Error and the page shows the error message:

"We are not able to process your request. Please try again later."

cheers, Idi

[starrtraveler]

I'd like to be able to see a full statement as well.  Heck...wish there was even an option to get paper statements again.  Have no idea what my interest rate or interest charges are anymore.  Hope you fix this soon Paypal.

[Casi3]

I am having the exact same issue.  I received an e-mail that my statement was ready and a payment due in October.  I was unable to view my statement, so couldn't print it off.  I managed to get a one time call password and talked to a phone person it was decided that when I recently restored my PC I lost my Adobe Reader.  So I hung up installed the Adobe Reader and still was unable to view the statement.  So tried to "call" again....never could get the web site to show me the phone number again.  Luckily it was saved on my phone so I called again.  After quite a bit of run around the person finally told me that they were doing an "update" and to try later.  That was yesterday.....unable to get any further today and it will not give me a phone number!!!!!  I am so mad!!!  and Frustrated!!!!  HOpe someone from PAY PAL CREDIT sees this so I can tell them that their web page SUCKS!!  It needs to be fixed!

[beckyjster]

I'm getting so frustrated with paypal credit.  I think I'll quit using it and when my balance is paid, close the account.  I loved billmelater, hate the change.

[egolden]

 The Breakdown

Need better statements showing total amount financed

Balance of remaining unpaid amount to be charged interest.

Balance of payments received.

Balance of principal (pay off) amount

Can this be done ?

[PayPal_Ashley]

Hi @IdiA and @starrtraveler,

Welcome to the Community Forums!

I'm sorry to hear that you're having troubles with navigating the new experience. 😞

Hopefully these screenshots will help! 🙂 **Screenshots have been edited to reflect website updates**

-Click on "PayPal Credit (previously Bill Me Later)  >"

-Click "View Statements  >"

-A pop out menu on the right will allow you to select a statement. If you'd like to change your statement preferences, click "Manage Statements" at the bottom of the page.

 

-In the PayPal Credit section, you can choose Estatements or statements By Mail.

I hope this helps you two out! 😄

-Ashley

[IdiA]

PayPal_Ashley:

When I click on on the Paypal Credit link the next page is an error message. Please see original post. I am unable to go any further. If the website was working as shown in your post I would not have started this thread.

cheers

[PayPal_Ashley]

Oh sorry about that @IdiA,

Does clearing your browser's cache and cookies help, or trying a different browser or device?

-Ashley

[snadsnad]

Having this issue as well and getting no help from PayPal.

[snadsnad]

Having this issue as well and getting no help from PayPal.

[snowbird3359]

Same issue. I need to be able to see my monthly statements so I can keep track of balances, payments, interest rates, promotional balance ending dates, etc. If we could get to those screen shots that you are showing us, we would not be here telling you that we cannot access our statements. Please fix this and load all of our past statments since this error began! Thank you.