"Unfortunately the recipient doesn't accept payments from your chosen payment method."

[wolfy001]

Hi, recently opened a business account and have integrated it with my website, however I don't seem to be able to accept any payments. I have tried to purchase something on my site as a test and I get the following error message "unfortunately the recipient doesn't accept payments from your chosen payment method. please choose another payment method". I have managed to send money to my business paypal account when it is funded by my balance but not when it comes from my card. I have checked all the settings and I can't seem to find any issues. Please could someone give me some advice, paypal support have be useless.

Thanks

[DPCreations]

Check your payment settings.  Profile > Business Setup > Payment Setup and make sure you have it set to accept payments.

[wolfy001]

Have done. Any other ideas?

[DPCreations]

Did you select option B for buttons?

What website program?

Does your webstie have a shopping cart option

Is your website an established ecommerce program.

[wolfy001]

Yes, I have selected option B but there is no place to go after that. It isn't a problem with my website as I cant accept payments internally either. My brother has tried sending money directly through paypal to my business account and he gets the same error message.

[DPCreations]

I assume you are both in the U S.

[wolfy001]

yes

[DPCreations]

Your brother is sending from his PayPal funds balance to your PayPal account and he gets the payment error?

[wolfy001]

We have tried both using paypal funds and using a credit card. He can send payments using paypal funds but not the credit card.

[DPCreations]

It may be best to phone PayPal customer service.  If you continue to attempt payments that don't go through PayPal might see it as suspicious activity.

What credit cards didn't work?