Unable to send money or make payments

[kaijusurf]

Maybe someone here can shed some more light on this. I have not been able to send money or make payments from my PayPal account for the last couple of months. Every time I try to make a payment or send money, regardless of the recipient or the amount I am trying to send, PayPal prompts me for a security check to confirm my identity. Once I answer it correctly and it says that my identity is confirmed, it simply goes back to prompting me to enter the email address of the recipient again. No money ever gets sent, and the system never even gives me a message saying that the money did not get sent. It just goes back to the page where I enter the email address. I have been on the phone a number of times with PayPal customer service over the past few weeks, and they always assure me it is a known problem that will be addressed in 24-48 hours and nothing happens. They've even made notes to escalate my problem, and I've even talked to supervisors who have given me the same responses. Today, the supervisor I spoke to put me on with her manager who straight-up told me that I should look into another way of sending money. No reason was provided, and he didn't even seem to think it was a bug in the system. I'm absolutely floored that they can't give me a reason why my payments won't go through, and even went as far as to say it is what it is, deal with it. Has anyone else had this issue and had it addressed?

[sharpiemarker]

Are you using the website or the mobile app?  Try changing browsers, clearing cache and cookies.

[kaijusurf]

I've tried all of that every time I've been on the phone with an agent. Same results, regardless of browser, computer, operating, phone, etc. The manager I spoke to this last time even acknowledged that the security system behaves that way, but could not provide me with any explanation as to why.

[kaijusurf]

To be clear, the manager said that he is aware that it is a known problem that some accounts get flagged by the PayPal security system and end-up with this issue, but he couldn't provide an explanation for it.

[sharpiemarker]

Are you using the account abroad or with a VPN or something that blocks PayPal from determining your IP location?

[kaijusurf]

I tried to use the account once abroad. That was the first time the security check came up, and the first time the system started behaving this way for me. I thought maybe it was because I was overseas, but the issue has persisted since I've gotten back to the States. I've never used a VPN or anything else to block my IP. I just got off the phone with another supervisor who was a little bit more informative, and he was actually able to do some kind of override to enable me to send my last unsuccessful payment through, but he pretty much told me the same thing the other guy did-this is apparently the way the PayPal security system is programmed to work, and for whatever reason, some accounts get flagged as security risks, and there's no way of telling when or how the system will decide that I am not a security risk and let me send money again. So, I just have to wait it out. Just curious if anybody on here has experienced the same issue and eventually was able to use send money again. If so, how long did it take?