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Hello @Cmk77. That's gonna hurt! Unfortunately, an eCheck isn't covered through PayPal's Seller Protection until the funds have cleared. It's also not covered if it's sent as Friends And Family and, just letting you know, that not selling items as Goods And Services or as a PayPal Invoice is considered as avoiding seller fees - which wouldn't be good for you.
With the order, at this point, you can:
If you're not able to do any of this and the customer doesn't respond within a reasonable amount of time, you should go to the police and tell them that a product has been stolen from your store - as that's what it is. Also, make sure you're following your countries laws and local laws, such as having a seller permit during the sale, before you report this to the police. Good luck!
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