Hello @Cmk77. That's gonna hurt! Unfortunately, an eCheck isn't covered through PayPal's Seller Protection until the funds have cleared. It's also not covered if it's sent as Friends And Family and, just letting you know, that not selling items as Goods And Services or as a PayPal Invoice is considered as avoiding seller fees - which wouldn't be good for you.
With the order, at this point, you can:
- Request a package intercept through a shipping carrier - it doesn't have to be the same carrier.
- Use PayPal.com/Shipping (Single or Multiple orders) or PayPal.com/ShipNow (Single orders) and send the shipping label to your customer.
- If you're able to contact your customer, discuss the shipping information, such as shipping method, shipping costs, with your customer and send them the amount.
- See what return services the preferred shipping carrier has. They also have return services for future orders, such as USPS's Priority Return Service.
If you're not able to do any of this and the customer doesn't respond within a reasonable amount of time, you should go to the police and tell them that a product has been stolen from your store - as that's what it is. Also, make sure you're following your countries laws and local laws, such as having a seller permit during the sale, before you report this to the police. Good luck!
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