A customer has opened a case to get an item returned to them. The money was placed on hold by paypal. I have now received the item back and i am happy for the refund to go ahead but I cant seem to figure out how to do so. I have gone into the case but cant see any option to say that I have received it or to send another message to the buyer. My account is currently limited upon uploading ID details, could this have something to do with it?
