People sending money to me but the money is not in my balance?HELP

[xans]

I have had 2 people send me money in the last 30 minutes and for some reason there is no money in my balance nor has the transaction. The people who have sent have showed proof of them sending and it being taken out of there account so im wondering what could cause this??

[DPCreations]

Nothing you can do other than check your PayPal transactions on your computer.

If the sender used correct email addresss, then sender needs to contact PayPal support for help with the tranaction ID number.