Paypal not refunding my buyers
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Hi Kirkdelgado,
I apologize for any confusion, but if you don't have the available balance in your PayPal account, you won't be able to issue refunds to your buyers. The full amount, including fees, has to be refunded. Otherwise, the refund would need to be funded by a bank. I understand this may be an inconvenience, and I'm sorry for any frustration this may cause.
- Ashley M
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Hey Kirkdelgado,
I definitely understand what you're asking, and regrettably I can't provide specifics as we're on a public forum and that information isn't secure. Without being able to discuss account specific information, I can't give a guaranteed answer on why you're unable to issue refunds. In this case, based on the information you've provided, it sounds like you don't have enough funds in your PayPal balance to complete these refunds. PayPal isn't able to refund money that isn't there.
- Ashley M
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