PLEASE HELP Money ON HOLD after 7 days of delivery. Provided tracking and everything.

[Motorel]

Paypal said first that eBay is the one who keep my funds.

I contacted eBay and they confirm the buyer received the product still paypal gives me a vague answer.

You have the whole dialog here

I respected everything and they still  keep my money from me.

Plase help!!!

Start to read from down!!!!

E: RE: Questions About Your Payment Status VV44REXGE

2017/03/30 at 09:52

stkana5-GE :

Hello,

Is this a joke? Because you said first that eBay is the one which holds my funds.

You told me to contact eBay. which I did.

You have the whole dialog in this email.(SCROLL DOWN PLEASE)

I used a  tracked service . The buyer received the product 7 days ago.

You can check the tracking number EM999223796RO here  http://www.ems.post/tracking.

What do you want more?

I understand your concerns about this but I respected the procedure  for releasing my funds earlier.

Why did you put me to use a tracked service and spend more money if you still want to keep my funds 21 days????

I did not asked about releasing my funds earlier but after the buyer received the product.

What I did wrong?

Ebay confirmed that the buyer received the product and if you check the tracking number you can see the same.

It's a person there or this is an automated answer?

I am **bleep** off because of this and now I don;t feel you understand me. You have a policy which I respected and you don't.

Do you care about the tracking number or not? Because if you don;t at least I know something and I will not say a word and just wait.

Please don;t give me another vague answer.

Thank you,

Rxxx M

Dear Rxxxx,

Thank you for your message.

I understand from your message that you have received an payment through your PayPal account that are on hold.

We have reviewed your PayPal account and can see that you received an payment the 19th of March 2017 of 409,00 GBP from Jxxx  Bxxxx. This payment is hold by PayPal and not eBay.

The reason being on hold is because of to create a safer online payments community, we’re placing your payments from sales on eBay to one side, in your pending balance. This may be because you've a below standard selling performance on eBay, recently had your eBay account suspended or there's a higher than average risk associated with your eBay sales.

This process helps to prevent losses, by keeping your money secure. It also makes buyers feel safer and more likely to return and purchase again.

Typically, you’ll have access to these pending payments after:

1. 7 calendar days of the estimated delivery date, if you mark the item as sent in your eBay account, or
2. 21 calendar days, if you don’t mark the item as sent in your eBay account

To find out how to prevent your future payments being placed into your pending balance, log into your eBay account and visit your Seller Dashboard.

If you use PayPal postage to send an item related to a pending payment, the cost of your postage label will be released when you print the label.

Yours sincerely,
Minna
PayPal

Copyright © 1999-2017 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

stkana5-GE :

  Hello,

I contacted eBay about my funds being on hold and they said you can release my funds.

Look at the email.

Thank you,

Rxxx

RE: Shipping information for sellers SR# 1-108851531236

RE: Shipping information for sellers SR# 1-108851531236

Dear Rxxxx,

Greetings!

Thank you for contacting eBay Customer Service. I hope that you are doing great while reading this email. I understand that you are concerned as to why you have to put the tracking number on your sold item if it does not count for the release of your funds. I'll be happy to explain what you need to do next to resolve this issue.

Rxxx, to address your concern, tracking number is important and considered for the release of your funds. Funds are released differently depending on the status of your transaction. We take into considerations the shipping update on each transaction to get your funds released immediately.

In your case, I am glad to confirm that your funds are released. This is because your sold item #262900076966 is successfully delivered to your buyer. Now, the best option we can do is to contact and verify it to PayPal. You can inform them that you have contacted us and told you that the funds are already released based in our system record.This is for them to become aware of your situation and provide immediate and appropriate action on this matter.

Here’s PayPal’s Customer Service phone number: Go to https://www.paypal.com/help and click "Call Us"

You don't have to worry, rest assured that your concern will be taken action right away.

Thank you so much for your understanding and cooperation.

I am confident that I was able to give you helpful information about the status of your funds and how to contact PayPal. I’m happy I was able to assist you with your concern. We appreciate that you took the time to contact us and we see to it that you get the best possible assistance.

Thank you for choosing eBay. We value your business!

Have a wonderful day in Romania, Rxxx!

Warm Regards,

Ian A.

eBay Customer Service

Dear Rxxxx,

Thank you for your message.

I understand that you would like to receive your payment from this transaction.

I would like to inform you that it is not PayPal that is holding your funds it is eBay that is currently holding your funds.

As it is eBay that is holding your funds I would therefore advise you to contact eBay to receive more information about why they are holding your funds. If you follow the steps below you will be able to get in contact with eBay customer support.

1. Go to www.ebay.com and sign in.
2. Click Help & Contact at the top of the page.
3. Select Contact eBay tab.
4. Select an option that best matches your question.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Magnus
PayPal

Copyright © 1999-2017 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

stkana5-GE :

Hello, I made a transaction on ebay and you put a hold on my funds. I sold an item on eBay and used a tracked service. I uploaded the tracking number and you still have my funds. The product was DELIVERED 4 days ago. Why do you still hold my funds? DO you think I sold something for pleasure? No, I sold it because I need the money!!!! Paypal Unique Transaction ID #67A08138Y4430994N Tracking number EM999223796RO You can see the tracking number status here http://www.ems.post/tracking Date and time Status of Item Location 21/03/2017 14:18 Posted ROB*00881 21/03/2017 23:00 Arrived at export office Bucuresti 22/03/2017 00:42 Departed from export office Bucuresti 22/03/2017 16:56 Arrived at destination import office Brussel (Bruxelles) 22/03/2017 16:57 Departed from destination import office Brussel (Bruxelles) 23/03/2017 07:15 Arrived at post office 84000822 23/03/2017 09:03 DELIVERED 84000822
payment_status:OnHold
user_account_type:personal

[Shez3]

Ridiculous!! Every payment I receive they keep! 😡 so tell me how the hell am I supposed to send the item when the money for postage is on hold?? Oh but you didn’t forget to take your little profit did you lol what the hell!! They keep funds for the interest FACT!!