I did not get my issued Refund

KeriKeri
Contributor
Contributor

I accepted a partial refund and it's showing up on my statement that it was issued but I haven't actually had it in order to withdraw it into my bank. It was not payed by paypal credit but my own money from my account. It has not shown up on my bank statement either. It was issued on the 8th September 2017 and its now the 27th of September. Where is my refund?

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1 REPLY 1

Quandary
Advisor
Advisor

How your money is refunded depends on how you made the original payment.

* If you paid with a credit card, the money is refunded to your card.
* If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.
* If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account. After you have received the refund, you can withdraw money from your PayPal balance to your bank account.
* If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card.  The remaining amount is refunded to your PayPal account.
* If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.
* If you paid with a debit card, the amount is refunded to your debit card.  If the refund cannot be applied to your debit card, it will be applied to your PayPal balance.

Refunds to credit or debit cards can take up to 30 days depending on the card company involved.

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