How to cancel a payment to my PayPal Credit account?

ligiaescobar
New Community Member

I made 2 payments today to my paypal credit without realizing the first payment was just pending. I cannot figure out where to cancel the second one. In the email, it provided a link to "manage payments" so I could cancel it but there is no button to be found. Please help! 

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

You can't cancel payments that are already initiated.

When you schedule payments you can make changes up until the day before the payment is scheduled.

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PayPal_Rich
Moderator
Moderator

Hello ligiaescobar,

 

Thank you for your excellent question and for being a member of the PayPal Community. 

What was said previously is correct, there is not a way to cancel a payment to PayPal Credit once the payment is initiated. However, once the payment clears you can certainly request that PayPal Credit refunds you this payment. 

I have had to do this in the past and they are very quick to process this refund. You can reach out to them by logging into your PayPal account and clicking on PayPal Credit. Their contact information should be available there. 

 

Thanks for being a valued PayPal customer!


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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