Have not received "completed" refund

dennisgalea98
Contributor
Contributor

Hello all. So I received a full refund for an item that I returned and it has not been deposited in my checking account or my paypal account but when I view my history it says that it is completed. Where is my money? Here is a screenshot of the refund that should be in my balance but is not.

Screen Shot 2016-11-23 at 1.45.45 PM.png

 

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5 REPLIES 5

DPCreations
Frequent Advisor
Frequent Advisor

How was the purchase funded?

What are the details of the transaction your computer?

When did the seller start the refund?

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dennisgalea98
Contributor
Contributor

The refund was given through paypal I was told.

I don't understand the second question.

& The refund was given to me via ebay as the seller had stopped rsponding but this happened Nov 22.

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DPCreations
Frequent Advisor
Frequent Advisor

Don't rely on what you were told.  Go to your PayPal activity on your computer and look at the details of the transaction record.

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dennisgalea98
Contributor
Contributor

I see the transation in my history and it says I received $44.99 but I never did.

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

did you pay with credit card?

if so,it goes back to your card,,

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