Buyer Refund - Help!

jules764
New Community Member

I was selling some DVDs and I noticed one of the DVDs was scratched.  It sold but I alerted my buyer and after answering a few questions, she decided she wanted a refund.  I posted in Paypal and my accounts says refund sent 10/18.  I sent her a message on 10/20.  But haven't logged in thinking everything closed.  I logged in today 10/25 and she is threatening to contact Ebay about me and I have a perfect record!  Does anyone know how long it takes to get back on her card?  I though I let her know it would be about 5 days but she is upset.  I did not want my buyer to purchase a defective item and now it's a nightmare.

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