refund buyer

[davyarcher]

Hi all,

I sold computer memory to buyer.

Buyer claims it is faulty. ( he does not understand how to configure memory )

I agree to buyer sending it back.

Buyer sends it back.

Nothing wrong with the memory, but that is not the issue,

I have no problem with refunding the buyer.

The question is... how do I refund the buyer ?

Seems there was a time limit to respond, which I over-ran.

Can't find any information on ebay or paypal sites about sending refund to buyer.

Do I just wait until Paypal closes the claim case and refunds the buyer ?

[kernowlass · Accepted solution]

@davyarcher

You can only refund during the dispute phase, once its been escalated to a claim you have to contact paypal to ask them to refund or just let the claim resolve automatically.

[davyarcher]

Ok, thanks for your help