What do i do next? please help

[lilpat5057]

On paypal I am the buyer of a product and I neve recieved the thing I bought. So I opened a Non recipt claim. The seller provided "Intangible Item tracking # N/A" as tracking information. Paypal says it is requiring my action or else the seller will win. What do I do though? There is no where for my to give my action. A screenshot of my paypal is here - http://gyazo.com/02f1a8a171caf9eae78e1a18c57c4622.png

[minty1]

Hi lilpat5057

I would contact paypal asap and explain the situation but dont close the case

[lilpat5057]

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@minty1 wrote:

Hi lilpat5057

I would contact paypal asap and explain the situation but dont close the case

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How do I do that? and what should I tell them?

[minty1]

When the case says requiring your action what options is it giving you? Close the case. escalate the case or different?

[lilpat5057]

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@minty1 wrote:

When the case says requiring your action what options is it giving you? Close the case. escalate the case or different?

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Yes those are the only options

[minty1]

Ok tell me if I am correct the seller has provided no tracking information? If that is the case you can escalate the case and paypal will make the final decision

[minty1]

The seller provided "Intangible Item tracking # N/A" as tracking information,

Im a little confused by this what does she mean as intangible means something that cannot be felt?

What did you buy? as you can only get a refund for goods?

[snowshoe]

Login, Click "Contact Us", Click "Call Us"

The contact us info can be found under help in your account.  Call and explain your issue.

[minty1]

Go to the paypal page and find the contact button at the bottom of the page,

tell them you have a case open and the info you told me about the tracking and the case is waiting your response but you cant respond etc

[gbarnes]

Spoiler

Go to report a claim and use never receive my purchase