Receiving money from paypal

vinod1106
Contributor
Contributor
Hello I am living in Germany and I have recently received a payment through an email confirmation. Its been a month and more still I have not got the funds to my paypal account. I sold a product to a person in Great Britain. Can anyone help me say whether the email is genuine one or not??? Because when i spoke to the customer service they say there was no transaction made they say! The buyer sent money with buyer protection. When I read some forums they says it will take 21 working days to get the money released after verification and all!!! Please help me friends!!!
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4 REPLIES 4

minty1
Advisor
Advisor

Hi vinod1106

 

Genuine ppal emails:

 

Always address u as Dear Full Name

Never ask u to click on links/downloads/attachments

Never ask for personal info

If u arent sure whether the email u received was genuine forward it to spoof@paypal.com for confirmation.

 

If u are a new seller yes u have a 21 day hold on payments

If the payment isnt in your acc as ppal told u then it looks like u havent been paid as u would see the transaction in your acc even if there was a hold on it

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kernowlass
Esteemed Advisor
Esteemed Advisor

Did they send the money in pounds sterling or euros and if the former is your paypal account set up to receive that currency??  


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vinod1106
Contributor
Contributor

i got a mail like this from paypal.    

 

 

Name sent you € XXX.XX EUR. Transaction Code: xxxxxxxxxxxxxxxxx

 

Hello paypal email id !


Name has sent you a payment of € xxx.xx EUR.

 


Get Details
 

Once the money is there, you have the following options: You can send money online to spend thousands of stores that accept PayPal. You can withdraw the money to your bank account (takes 2-3 days). Do not see the money in your account?

Please note: The money is to your PayPal account only after you confirm the delivery and send us the tracking number.
Please reply to this e-mail the
tracking number and the shipping company.

 

Delivery address

xxxxxx xxxxxxx 

115, xxxx xxx Road
xxx xxx 
xxxxxx, Middlesex
Great Britain

Shopping much fun with sichererereren payments wish PayPal!

 

Copyright © 2013 PayPal. All rights reserved.

PayPal (Europe) S.à rlet Cie, SCA
Société en commandite par actions
Registered office: 22-24 boulevard Royal, L-2449 Luxembourg
RCS Luxembourg B 118349

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kernowlass
Esteemed Advisor
Esteemed Advisor

Please note: The money is to your PayPal account only after you confirm the delivery and send us the tracking number.
Please reply to this e-mail the tracking number and the shipping company.

 

Its a spoof, paypal NEVER tell you to send trackable, they advise it for seller protection but you don't have to.

Paypal NEVER tell you to send an item BEFORE the funds are showing in your paypal account balance.

 

Send the email to spoof@paypal.com.

 

Also why would someone in the UK which uses pounds sterling send a payment in euros???


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