PayPal balance is zero but I have payments

[AlyshaCoombs]

I had money put into my account a few days ago by a friend but It is still saying my PayPal balance is £0 and also my bank account hasn't had the money put in. I also tried to put money in an account but autocorrect changed the email address. I quickly cancelled the payment but it's charged me twice when I only needed to be charged once! I wouldn't have a problem if the money was mine, but it's my mother. I've linked my bank account but the money isn't going in but it's quick enough to come out! Please help me!!!!

[snowshoe]

As this is a member to member help group, no one here can view or access user account details.  Suggest that you follow-up with customer support and ask them to look at your transaction history records - they will be able to get a better idea of what is happening with your account.  You can contact customer support via email, phone or through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal