Limited account problem please help!!

tncatnims90
Contributor
Contributor

Hi there! I have received a larger amount of money in to my PayPal account and now it`s limited.It says :

  • Feb 29, 2016: You have received €2,500 or more in total payments to your PayPal account in this calendar year. PayPal is required by law to comply with European Union Anti-Money Laundering regulations by collecting information from customers when they reach this limit. Until you provide us with the information we need your account will be limited. You won't be able to send or withdraw any money using PayPal, however, you may still be able to receive payments. Please go to the Resolution Centre for more information on what you need to do. When PayPal limits an account, your funds may be held until we've confirmed your identification as per the User Agreement.

 

(Your case ID for this reason is PP-004-635-234-765.)

 

I have uploaded the national ID card front and back and 2 kinds of proof of adress.It`s still limited.Why?Thank you!

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