How do I give my customer a refund when there is a dispute?
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I want to give my custmer a refund who filed a dispute.
We agreed that I would give her the refund as soon as the product was returned to me. It has been.
When I go to the transaction, the funds are held, but there is no "refund" link or option. Help! I want to give quality customer service and issue the refund right away!
I sent her funds to pay for the return shipping seperately, but see no option to refund her in full for the initial transaction.
I contacted PayPal and their response was the click on the refund link, which, as I stated before, is not there. there is no other option than to "view" the dispute and our corospondance there.
Is the customer supposed to do something on her end? I have no options. I don't want to send the funds seperately because then I don't get my fees refunded, and, I could see that as a means of accidentally refunding my customer twice. Though I will do this if I see no other solution and too much time goes by.
Thank you for your help.
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I don't think you can refund before funds are released. Why are the funds on hold? When did the sale take place?
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It depends on various factors. Is this a new PayPal account?
Where did you sell? Are you a new seller?
You may need to phone PayPal customer service to get the funds released sooner so you can refund.
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Hi,
Since you said that there is no refund button, I can only assume that the dispute was filed through eBay. If that's the case you need to go to eBay Resolution Center to issue the refund. If it is a PayPal dispute, you can go to PayPal Resolution Center instead.
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