I also had to get the email address from my seller and then forward them the money, which looked bad because Paypal didn't report to them how much I forwarded, they just took their cut out of it and sent the seller the rest.
I rang Paypal yesterday about this, and was on hold for an hour, only to be told that "Your seller didn't invoice you correctly".
!?!?! WHAT THE !?!?!
So I was notified by SMS by Paypal, by email from Paypal, and by my Paypal app on my phone, that my seller had invoiced me and how much my seller had invoiced me for, and I was given links to 'just click and pay' in all notifications, which I did click on, and in every case the links just took me to my account where there was no trace of the invoice. So they asked me to get my seller to send the invoice again, which I did...and again I was notified in all the same ways, but there was no invoice yet again.
If Paypal had said "Look, we're having trouble with invoicing at the moment. We're sorry, but please get your seller's email address and send it to them that way until we fix it."...then I would have been entirely sympathetic to them. But blaming the seller?!?!...the person who they will be charging for the 'service' of this transaction?!?!?!
I feel bad because it was my idea to do this by Paypal to start with.
And there has been no help offered here in this thread either.
Paypal really has a lot to learn about customer service.
