Error message : problem with email address supplied by the seller

ejmaso
Contributor
Contributor

Hello,

    I'm new to PayPal business transactions. After setting up a business account and shopping cart via Ecwid, I tried a test purchase and got to the end of the Paypal payment process when I encountered the message noted above.  I checked my account and found a confirmed email address for the business. I am the seller for this transaction, and I have two accounts.

    Noticing a different post about unique email addresses, I edited my profile and added a different email address as the primary one for my business.  Then I tried to buy an item again and received the same error message about an incorrect email address for the seller.

   What might be a fix for this problem?

Thank you.

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1 REPLY 1

ejmaso
Contributor
Contributor

I discovered the cause:  a misconfiguration of the Payment option in the Control Panel of the Ecwid shopping cart software I'm using.  Other community members with this problem might look to see that the email address in their Payment slot  for the  shopping cart is the same as the one of the Paypal  Profile.  My dumb mistake was copying the URL of the email address rather than the literal address in the form    [username]@][hostname]

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