Canceled order but Paypal took my money?

Sonarka
Contributor
Contributor
Hi! I placed an order Monday February 18 on drugstore.com using my Paypal Balance funds. I cancelled the order 2 minutes after I placed it but Paypal took my money. I called the drugstore.com CS and they told me that my order was cancelled and that they never received the money that Paypal must be holding it. I have waited a week now and Paypal hasn't returned my money to my balance. How long do I have to wait to get my money back?
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2 REPLIES 2

snowshoe
Frequent Advisor
Frequent Advisor

As you paid from your account balance, the funds should have been returned a day or two later.  Suggest contacting customer support and asking.  Is your account verified?   If not, seems folks who don't have a verified account seem to have more delays with funds than folks with verified accounts.

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Sonarka
Contributor
Contributor

Yes my account is verified. Its the first time I have this happen to me. I will call CS and see what they tell me.

 

Thank you

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