Someone recently chargeable a payment that was for the purchase of virtual items. After contacting him by email we worked it out and he cancelled the chargeback. The problem is as soon as he canceled I get this email. I'm super confused at what it means and how I should precede I still have a negative balance in my account which renders it useless until I pay 112$ of my money any help clarifying this would be greatly appreciated.
Your buyer filed a chargeback with their credit card company asking to
reverse the above payment. Although your buyer reversed this payment, we
want to work with the buyer's credit card company to get your money back.
We are using the information you sent us to dispute the reversal.
Please note that because the buyer already reversed the payment, it has
been removed from your PayPal balance. The settlement fee the credit card
company charged for the reversal was also deducted from your account. If
the credit card company decides the case in your favor, this money will be
credited back to your PayPal balance.
Keep in mind that the credit card company determines the timeframe and
outcome. It may take up to 75 days for the credit card company to reach a
final decision. We will email you once they complete their investigation.
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What to Do Next
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If you have any additional information related to this transaction, please
send it to us as soon as possible.
Here's how to send us information:
1. Log in to your PayPal account.
2. Click "Resolution Center" near the top of the page.
3. Click "View" next to this case and follow the instructions.
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Other details:
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This transaction was reversed for the following reasons(s):
This transaction is not marked as eligible for Seller Protection.
If you have questions about chargebacks and how to avoid them, log in to
your PayPal account and click "Help" at the top of any page.
Sincerely,
PayPal
