We're sorry,but we can't send your payment right now.

JustCallMeAlice
New Community Member

I get this error whenever i try to send money on paypal
Is there anyway to fix this?
I Have $30 on my paypal! Smiley Sad

Login to Me Too
147 REPLIES 147

edwardb
New Community Member

I get the exact same message... This is rediculous 😞

Login to Me Too

rei125
New Community Member

There are so many people having this issues and i still see no solution!

I've mailed them but no reply.

 

Now no one can order from my page due to the error, and the campaign is ending..

 

If Paypal is not clearing this issue soon, i'm going to delete the payment option from my website.

Login to Me Too

jehzlau
Contributor
Contributor

Got the same problem here. PayPal said that this is a security feature.

Login to Me Too

jehzlau
Contributor
Contributor

PayPal's customer support reply to this problem, after attempting to send 0.01 (I have more than 15000 in my PayPal and I can't even send 0.01):

 

My name is Donna, a PayPal Customer Support Specialist.

 

I can sense your desire to send using your PayPal balance and it did not go through. Let me look on to it and see what happened.

 

I reviewed your account and I saw that your P0.01 PHP is being blocked by PayPal’s Security Program. Our anti-fraud practices and transaction reviews, while in place for the good of everyone, occasionally affects an account in good standing such as yours. 

 

Let me share with you that our security system looks at the patterns of payments, what the payment is for, to whom it will be sent to, you access your account in a different location or if a different computer was used for a specific transaction, etc. which is similar to how Banks and Credit Card companies work. 

 

You have my assurance that your PayPal account can still be used for future transactions. As a business, we would also like this payment to go through because that's how we earn money. If you’re confident though, you can definitely use a different payment processor outside PayPal only for this transaction. We'd rather prioritize your security than our profit.

 

Alternatively, to reduce the chances of your payment being blocked, it is still your option to ensure that you are making the payment using the computer that you have used before, to access your account using a secure connection, and to use a different browser.

 

PayPal does not do face to face transactions and since there are literally thousands of transactions that happen every minute, then a person cannot manually check if each transaction is legitimate. Please keep in mind that this is our way of taking care of you and your PayPal account. We hope you understand. 

 

We value you as a part of our PayPal family and I'm glad I was able to resolve it for you today.

 

Thank you for choosing PayPal. 

 

Sincerely,

Donna

PayPal

Login to Me Too

Goldmind77
Contributor
Contributor

EsraaT
Member
Member

Someone here suggested clearing browser cache, cookies and all. I did that and it worked, thank you!

Login to Me Too

Gm_const2014
Member
Member
I always call paypal they told that because of currency but until now i cant sent fund.
Login to Me Too

Lenobis
New Community Member

I suddenly encountered this problem today as well.

 

My solution: I am using Microsoft Edge to browse the web. Starting with the Windows 10 Creators Update (early 2017) Edge blocks Flash content on websites by default for security reasons. I had to allow flash content (click the icon in the address bar) on the first page during PayPal's checkout process. This fixed the problem for me.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.