Unused prepaid return label

[GrandmaT]

We sell some of our items on Amazon and occasionally have returns.  We have bought 3 prepaid return labels on Paypal.  If the customer fails to use the label, is there a way to cancel the label and receive a refund from Paypal?  The only option I see only works during the first 48 hours.  I believe Amazon requires us to give the customers 30 days to return their purchase.

[GrandmaT]

Sorry for the 2nd posting.  Not sure why that happened.

[DPCreations]

As for refunds, check your lable history and see if there is an option to refund.  I assume the short refund time period is for all labels so your purchase of a return label is a lost expense.

[sharpiemarker]

Buy your return labels through USPS Click-n-Ship.  They accept PayPal for payment.  If it has been more than 30 days from the transaction date, but less than 60 days, you can initiate a refund at usps.com.

[DPCreations]

@sharpiemarker

I used to buy all labels from USPS.com; that was when they offered a discount.  I didn't realize they have a second tier time period for refunds; it's good to know.  Thanks for the info, hoping I never need it.

[sharpiemarker]

More info: https://www.usps.com/help/refunds.htm

[HereToHelp_]

Classic accounts:

1. Log in to your PayPal account.
2. Find the USPS payment for which you created the label on the Summary or Activity pages.
3. Click Void Label near the bottom of the page.
4. Click Void Shipment.

Here's how to void one or more labels printed from PayPal Multi-Order Shipping:

1. Log in to your PayPal account.
2. Click Multi-Order Shipping under "My account tools" on the right side of the page.
3. Click History near the top of the "Multi-Order Shipping" page.
4. Select the date range next to Search.
5. Select the transaction of the label you want to void.
6. Click Void.

1. Log in to your PayPal account.
2. Find the USPS payment for which you created the label on the Summary or Activity pages.
3. Click Void Label near the bottom of the page.
4. Click Void Shipment.
5. Here’s how to void one or more labels printed from PayPal Multi-Order Shipping:
6. Log in to your PayPal account.
7. Click Multi-Order Shipping under "My account tools" on the right side of the page.
8. Click History near the top of the "Multi-Order Shipping" page.
9. Select the date range next to Search.
10. Select the transaction of the label you want to void.
11. Click Void.
    Business accounts:
    

    You can void a United States Postal Service shipping label any time within 48 hours of creating it. You cannot void a label more than 48 hours after you create it.

    1. Log in to your PayPal account.
    2. Find the USPS payment for which you created the label on the Summary or Activity pages.
    3. Click Void Label near the bottom of the page.
    4. Click Void Shipment.

    Here’s how to void one or more labels printed from PayPal Multi-Order Shipping:

    1. Log in to your PayPal account.
    2. Click Tools at the top of the page.
    3. Click Multi-Order Shipping under "Manage your business."
    4. Click History near the top of the "Multi-Order Shipping" page.
    5. Select the date range next to "Search."
    6. Select the transaction of the label you want to void.
    7. Click Void.
       
       If you are past the 24 hour deadline only an associate can void the labels. They can track the labels and make sure they were not used and submitt a refund request
       Void timeline:
       15 calendar days on shipping labels for Priority Mail, Express Mail, First-Class Mail Parcel, Express Mail International, and Priority Mail International.
       21 calendar days on shipping labels for Media Mail and Parcel Select.
       
       
       UPS labels automatically void after 5 days of non use.