Here is a quick checklist to help troubleshoot: If you are using iOS 7, make sure to update your microphone settings. Settings > Privacy > Microphone > PayPal Here > On. Make sure the app recognizes the card reader. Make sure you are connected via Wi-Fi or Data Plan and have a strong connection. Make sure your phone is not in a case. Make sure your volume is turned all the way up. Make sure your Location Services is turned on. Make sure your Bluetooth is turned off. Make sure you have launched the app before inserting the card reader. Make sure the card numbers are facing the PayPal logo when swiping. Make sure the app is up to date. Make sure you are in the U.S. The app will not work outside of the country. If you need technical assistance or you would like to report an issue with the PayPal website’s functionality, here’s how to submit a ticket to request assistance from PayPal’s Merchant Technical Support Team: Go to https://www.PayPal.com/MTS Click Contact Support at the bottom of the page. Fill out the information requested in all required fields. Click Continue to submit your ticket. Severity – How the issue is impacting you, for example: (1- if you are unable to receive payments to 5 - if you just asking for information). In the dropdown select the appropriate option that you are contacting MTS about. Environment – live, if the website has been active for a while, or integration if you are still in the process of developing the website. You will select the option in the dropdown. Select the product that you are having issues with. Select Merchant Services if it is a Pro, Payflow, Advanced or any other credit card processing issue. Make sure you add the URL of your website if this is a website issue. If you are using a 3rd party shopping cart select the cart or other if you customized your own or using our shopping cart. If you have a manager account at manager.paypal.com make sure you enter your manager login information and the partner. We recommend you upload a screenshot of the issue as this will help the technical department resolve it faster. After you submit your ticket, we will send a confirmation email, and a technician will be assigned to help you. The technician will contact you by email and provide you with any updates. You have the option of creating an account on the MTS ticketing website. This will not affect your PayPal account in any way, as these sites are independent from each other. Creating the MTS ticketing account will organize your ticket communication for future reference. To create an MTS ticket account, go to www.paypal.com/mts and click Contact Support at the bottom of the page. Fill in the fields marked as required (as well as any optional information you wish us to have) and click Create Account. This will log you in to the ticketing account. Any ticket that you create while logged into the account, will be stored for future reference
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