Your friend made a mistake and chose the "goods and services" option - when this option is selected, you are charge a transaction processing fee - 2.9% plus $.30 on the total amount sent. For example, if your friend sent $20.00, PayPal would charge you $.88 and the remainding balance of $19.12 would be deposited into your account. Your friend should have selected the "friends and family" option, then you would have received the $20.00 (no fees).
