Receiving "Internal Server Error" when I try to withdraw money from my account?

[serfbort]

Hello Everyone,

This morning, the funds from my very first eBay transaction finally cleared. However, whenever I try to transfer the funds from my PayPal account to my bank account, I receive an "Internal Server Error" message at the top of my screen. I have tried on numerous occassions, and from several different computers.

Is anyone else having this problem? Is PayPal undergoing some type of maintenance? Please help A.S.A.P. I need to buy groceries. I'm running low on rice 😞

[PayPal_Ashley]

Hi @serfbort!

Welcome to the PayPal Community Forums! 🙂

I'm sorry to hear that you've run into some troubles with making a withdrawal. 😞

I see that you mentioned you've tried several different computers. Does clearing your browser's cache and cookies help at all? Or maybe a different browser?

If that doesn't seem to help, you may want to reach out to customer support for help. Customer support can be reached by clicking "Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page. 

-Ashley

[LW29501]

I'm having the same problem...

[sarahsmile]

I'm having the same problem, any soloution??

[sprockethead]

I was also receiving the Internal Server Error when trying to withdraw money from my account. Then I logged into PayPal using an Incognito window in Chrome and the transfer worked perfectly. I don't know that I solved the problem by logging in Incognito, by one of the previous suggestions was to clear cache and cookies. Using an Incognito window is good for that. 

[Ahwell]

Working in incognito window did the trick for me! Thanks

[oliverbunny]

I've had the same problem this morning. It's their new site. Just got off the phone with a CS rep who sent a link to the "classic site", and the transfer worked perfectly. Go to the bottom of your home page and click on the link on the left side that says something like "Go to Classic Site". Go from there, and you should be able to go. Hope this helps.

[Learningalongth]

I just had this problem, too. Clearing the cache didn't help me. Going to a private browser tab didn't help, either, nor did trying to use the classic site. All of this was via Firefox. When I tried through Internet Explorer, it worked fine accessing it regularly.

[TheBigFella]

Having the same problem

Tried different browsers

Tried Chrome in an incognito window

No luck

I got around it by downloading the Paypal app for my smart phone and trnasferred with that

Worked perfectly

[pestek1]

Same problem....