Quicken won't update PayPal

[jkesty]

I keep getting "Your financial institution's website has a new page or pop-up window that needs your response."

I don't see anywhere on my PayPal account page that takes care of the issue.

Any thoughts?

[JDStevens]

It's inconsistent. Some days Quicken and PayPal will "play with each other." Other days, they won't. I think the problem does not "lie with my set." Quicken and PayPal are very useful tools. I wish they would get together and fix the problem.

[JRinNC]

Very helpful post. You saved me a boatload of time since you have not found intelligent life on either side.  The good news for faithful Quicken users is that most of the big banks are now starting to offer money transfer services that compete nicely with PayPal.  The banks have learned how important Quicken is to milions of their customers and have a tech team that fixes interface issues quickly.  PP will either do what they need to compete, or not. 

[poit57]

This is the first time I've received the message stated in the original post about a pop up from the webpage. I have been wondering for about the past 3 or 4 years why PayPal seems to work for about 2 days at a time. I've only seen it correct itself maybe twice in all that time. On all other occasions, I've had to manually deactivate online services for PayPal and PayPal Credit accounts in Quicken and then set up the online services again. This usually works, but sometimes I continue to see error 501 or 503 for several days before I can get PayPal transactions to download into Quicken again.

PayPal is the only financial institution where I consistently run into errors - almost every weekend when I reconcile all my accounts.

[hankbates]

This has been a problem for quicken downloads for me for about 15 years.  Clearly Paypal is not interested in addressing this.  It is good to see that they will not be the only game in town.

[johnnstace]

Has anyone even tried to fix this? I see no help from either Quicken or Paypal?

[hankbates]

Over many years, my problems in downloading into Quicken have been:

PayPal, I would guess 50+

All other financial institutions in total, 3.

What does that tell you?

Clearly this is not a Quicken issue....

[galka13]

You're right. It's annoying. Once I spent many hours with both Customer Servises.

No real help. 

[ernienet]

I think it's safe to conclude that:

1. This is NOT a Quicken (or QuickBooks)  issue - it's a PayPal issue.

2. The error messages in Quicken - 502, 503, 508, etc. - are likely not helpful because Quicken's code may not have a custom message for what's actually causing the issue.

3. Some have had occasional success with deactivating/reactivating the account in Quicken, but it's usually short-lived.

4. All my financial institutions work with Quicken except PayPal - PayPal does not even provide a QFX (Web Connect) export capability so that users can manually download a file and import to Quicken - it's not something that can be done with a CSV file.

5. PayPal is not, and has not been, responsive to this issue over the several years that it has been reported.

I hope they're listening and will fix this - their support is otherwise excellent.

[Pungh0Li0]

I just did the standard Deactivate then Set Up online services and it is working fine again.

[tomscot2]

The problem with this method is you download a bunch of items that you have already downloaded, requiring to you manually match each one to avoid duplicates.

I don't just doesn't make it work like all of the other financial institutions.