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Paypal shutting my case down for no reason

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Member

Paypal shutting my case down for no reason

Hello All, I recently got scammed 800 dollars, because the seller never shipped the item. The seller didnt leave a tracking number and i paid through goods and services, so i thought it would be almost expected for me to get my money back; unfourtunately, I was wrong. I created a case through paypal claiming the seller never shipped the item but after 10 days, instead of giving me a refund (Clearly marked in your policies), it just shut the case down with no explanation. I then made another case, saying the person i gave my money to was a scammer, and that case also got shut down. Paypal wont even let me create a dispute/claim on that transaction now, and it hasnt been 45 days. From my perspective, paypal it'self has broken multiple of it's own policies, and if i dont get a refund, i am taking this to court. Any one know whats going on and how to solve this problem?

3 REPLIES
Volunteer Advisor

Re: Paypal shutting my case down for no reason

need more information,what is the item and did the tracking shows delivered and signed for?

Member

Re: Paypal shutting my case down for no reason

I bought a gold coin for 800 dollars using paypal's goods and services. the seller never shipped the item so there was no tracking nor delivery

Volunteer Advisor

Re: Paypal shutting my case down for no reason

if yo have used a credit card,file chargeback,you have 180 days