PayPal does not send email and tracking number to customer

BrimGuard
Contributor
Contributor

After notification that a customer has purchased a product, a PayPal shipping label is created.  When the shipping label is created, a box is checked to email the customer a note and the postage tracking number. This has never worked and repeated calls and emails to PayPal are ignored. Does anyone know of another service like PayPal where I can move my account to?

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2 REPLIES 2

leggingslinger
New Community Member

Same here. I left Stamps. com which I loved until they wanted to charge 25.00 for just 2 people to acess stamps. com to ship. I am also looking for altnerate shipping now, and likely moving to a website anyways. It is frustrating because customers constantly ask for tracking.  Very disappointing. Love PayPal aside from this big issue. Angie

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

you can install AMZN ONE CLICK,or Propay or get a merchant account from Costco OR your local bank

but you would not be able to print shipping labels.

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