How do you get ahold of the Compliance Dept at Paypal?

[dragonscaletech]

I started an online web design business with a friend and when we signed up for Paypal we didn't have an EIN or official business documents yet. We created the Paypal business account using our company name for the first and last name of the account. We didn't think anything of it and the account looked fine and usable. We invoiced a customer to be paid for work we completed. Then when we went to transfer the funds out of the account, we realized we had limitations on our account. Come to find out, we have to have a personal name in addition to the business name on the account. Fine, no problem. We initiated this change and sent all documentation that was requested by Paypal. We have yet to hear from anyone and we have money frozen in our account. To make things worse, we thought this might take a while so we tried to refund the payments that were made to us since that functionality wasn't limited. Well apparently, that created a new problem. The refund processed as an E-Check out of one of our personal bank accounts instead of the Paypal balance. I had to close my personal bank account of 15 years to try to stop this ACH transfer. It looks like that didn't work, so now I have $1000 out of my personal bank, $1000 in limbo with Paypal balance, and an open dispute form the buyer trying to get the $1000 back since I thought if we could clear the balance, we could get paid another way. When I try to close the dispute and refund the payment, it won't let me refund from the paypal balance, it is only giving another E-Check option. If I don't respond in 10 days, they are gonna do it automatically again so I will be out another $1000 from my bank unless the bank can stop these payments on a CLOSED account. I called about a dozen times and no one will talk to me because the name change hasn't been processed. I don't know how this company can get away with this. No one answers emails either. Very frustrating. I can't figure out why their sign up process allowed a business to sign up without a name, but then completely limit your functionality with the account after the fact? Anyone have any advice before I goto small claims court to get my money back?

[reede202]

Unfortunately, there is no way to get in contact with the compliance department. I am in the same boat as well. A customer paid me their deposit and I wasn't able to get the funds out to cover services. Fortunately, I had to borrow the money from someone to get the job done. However, my funds are in limbo almost a month after the fact. I submitted all necessary documents and they are telling me that they now need business licenses, letterheads, etc, and worst of ALL, the bank account on file has to have my business name attached! I don't get how, while signing up, none of this is mentioned, and as soon as you have money in the account, they lock it for up several months! The User Agreement doesnt even tell you how to get your funds out and what exactly to provide! Agents of Paypal are rude! A lady tried telling me that it was my fault for signing up with a "fake name". FAKE NAME!? this is my livelihood, how I eat and take care of myself. TF? Anyhow OP, I am truly sorry to hear this happened to you. I do hope your issue gets resolved. Paypals compliance dept. is unreachable! There should be a class action because the User Agreement does not mention what is needed to get your account out of this status if it ever does. Ridic!