Customer Error Message When Paying Invoice - "This transaction is invalid..."

[lylong]

I emailed an invoice to a customer, and when they opened it to pay, they got the error message, "This transaction is invalid.  Please return to the recipient's website to complete your transaction using their regular checkout flow."  I re-invoiced and she got the same error.

Any advice

[DPCreations]

What countries?

How is she trying to pay the invoice?

[lylong]

Just United States.  She doesn't have a paypal account, so she clicked the button to checkout without an account and pay with a credit card, and this happened both times I invoiced her.

[DPCreations]

Perhaps the credit card is not accepted.

Perhaps a browser issue.

Perhaps an invoice issue.

What was the product?

You coul phone PayPal support for help.

No one here can see your acccount activity and no one here can see what she is doing.