I'm being forced to login twice... every time, from every device

[HaveAnEpiphany]

No matter what device or browser I use, I'm forced to enter login information a second time. I've cleared cookies, used different browsers, and I'm having the same experience on mobile or desktop.

Often, I see the "You must log in before you access this page" error after the first login attempt.

This happens if I'm just logging in to check my account or if I'm in a checkout process.

The second time I enter my details, I'm always logged in. I'm not entering anything differently -- email/password are correct. I'm not seeing any errors related to incorrect login details. I just have to do it twice. Every time.

Any ideas?

[924kr]

That link doesn't work for me, still have to log in twice!

[SadCustomer]

| That link doesn't work for me, still have to log in twice!

Yeah, their login, er, "framework" seems pretty byzantine.   It seems to look at a variety of cookies and does different things based on your account type, whether you're using 2FA, etc, and acts differently depending on a lot of specifics about your account.

Which probably accounts for why they **bleep** it up so often...too complex to easily test.

[Wagobox]

Has anyone made any progress with resolving this as I am also having to log in twice on everything... done all the usual cache clearing etc without any effect.

[pizza70]

It's still happening to me and it's almost the end of March.

Password is stored in password safe. Gets auto filled in sometimes I'm logged in on the first try. Sometimes on the second attempt.

Wish I could find out what things seem to trigger it. Agree with all of the other people's comments above. Why can't PayPal know this is happening and get somebody to fix it.

[inTank]

This issue is now 16 months old for me, and many others.

What is hard to understand is the neglect to resolve from PayPal.  It's not like they take a percentage from every sale for providing a service.  Oh wait...

Money only travels in one direction here PayPal.  Well past time to man up.

[jzierhut]

That is the identical response I got from the scripted "live person" as well.  So guess what...THEY AREN'T WORKING ON IT!  It will never be fixed, don't waste your time.  Paypal is just too large to care.

[anonyguy]

Has been happening to me ever since I finally started using the new version of the PayPal site. Very obnoxious. When I asked PayPal about it they acted like it might be because our account is so old (2001). Who knows...

[CavySpirit]

Also having the same problem for a long time. Getting super fed up with it.

[924kr]

Same here, I'm going to send another email to support to see what's up.

[bluewave]

Any update?  I have had this issue too.  It als started after switching to the new PayPal.  We do quite a bit of volume, so this is getting very frustrating.