How do I edit shipping emails to customers
KaraMG
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Aug-04-2016
01:55 PM
I just saw the shipping email that PayPal sends after we enter the tracking information. It has the wrong ship from address (the correct one is in our profile) and the customer service email is wrong.
Where can I edit that email template?
Thanks -
1 REPLY 1
sharpiemarker
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Aug-05-2016
09:31 AM
Go to Selling Tool on your Summary page and look for PayPal Shipping Preferences settings.
For business accounts, go to Profile and settings > My Selling Tools > Shipping my items > Shipping Preferences > Update
Kudos & Solved are greatly appreciated. 🙂

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Internet Explorer customers seeing different Paypal screen to Firefox and Chrome customers in About Business (Archive)
- Multiorder shipping and emailing tracking info in About Business (Archive)
- Does PayPal email the shipping tracking number to my customer when I print out a shipping label? in About Business (Archive)
- Scam email of payments in About Settings (Archive)
- Shipping costs - what does the customer see? in About Payments (Archive)