I have provided all information required to lift the limitations on my account, yet when I try to add money to my account it says, "We were unable to confirm your personal information at this time. To find out what we need from you, go to the Resolution Center." I click on the Resolution Center and it just brings me to the page that shows that I have completed everything off of the checklist... Please help this is an emergency.
Feb 9, 2014 Photo IDTo help confirm your identity, please send us a copy of your photo ID that shows your name and address. Information Received-Accepted Complete
Feb 9, 2014 Proof of AddressTo confirm your address, please send us a copy of a bill that shows your name and address. Helpful documents include a utility bill, a cell phone bill, an insurance bill, or a tuition bill. Information Received-Accepted Complete
Feb 9, 2014 Provide Proof Of SSNProvide documentation that shows your Social Security number. Helpful documents include a copy of your Social Security card, a pay stub, or a government-issued document. Information Received-Accepted Complete
