Hi @alec4013,
I can certainly understand how concerning something like this can be.
It sounds like this transaction might be reflecting as an Authorization? If yes, that means the merchant has authorization to claim the money for up to 30 days. The merchant usually does this when the order has been completed. If the money isn't claimed within 30 days, it will be voided. It sounds like the Authorization was completed when you tried making the payment, but there was an error during the merchants checkout process. I recommend reaching out to the merchant to request the Authorization is cancelled.
I hope this information helps!
Thanks,
PayPal_Tricia
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