@Rose_Edwards Please contact customer service and give tracking number for return shipment so PayPal can verify delivery and update dispute status: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options. Or contact via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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