Hi @Zunigabrian33,
I'm sorry to hear that you have been unable to withdraw the funds following the 180 day hold that occurs when there's been a permanent limitation. If there is a problem with the bank, or security issues with your login or identity, that may cause difficulties with withdrawing the funds. If customer service has asked you to try again after a length of time, it's to allow the system to assess a new attempt again. If there are any factors that are involved that could be causing the security system to decline each new attempt, that would prevent successful withdrawal of the funds.
I hope you are able to make the attempt from a secure connection and successfully withdraw the funds.
Olivia
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