I would like to echo your sentiments and frustration on this matter too! I recently purchased a product online using PayPal on the 13th of OCT and chose the VIP express delivery option that obviously incurred a premium shipping charge which I was OK about in order to get it delivered in time before Halloween 0 being a costume. The express option explicated stated a delivery time within 12 days. I didn’t get the good until 7th Nov! Putting aside the fact that the product did not even look remotely like that advertised, I was more annoyed that it didn’t arrive within the specified timeframe that I paid for and really even though it did eventually arrive, the product is really of no use to me now given that the product is specific to Halloween! I used the online PayPal resolution service to escalate this to a claim given that the seller just ignored 2 of me emails. Despite the resolution center stating a 10 day resolution period, it took a month to be resolved and in the end my claim was denied because the seller provided the golden ticket - a tracking number! Somehow this completely ignores the fact that the product was not as advertised (this being the option of express delivery that incurred an additional charge !). I’m not sure how PayPal can get away with their motto of buyer protection - its more of protecting the seller!
... View more