Hi all, So one day I received this account alert. I have uploaded all the required documents. But then the Letter of Authorization was denied twice. The first time, I got the Deputy CEO to signed it. Paypal said I should have got the one with name on the business registration to sign it. So the second time, I got the CEO to sign it. But they still reply with the same content: "Thank you for submitting the requested documentation. We have reviewed the information you provided, but until all requirements are met, we cannot lift the limitation on your account. We would appreciate your help to complete the steps outlined below, so we can review your account further. Please copy and paste the following link (https://www.paypal.com/policy/hub/cip) to your browser and log in to your PayPal account to submit your documents. --------------------------- Letter of Authorization --------------------------- The document we received from you could not be accepted as a Letter of Authorization. This document needs to be signed by an authorized manager or owner and give the holder and operators the right to act on behalf of your business. Please provide us with a valid document. - Account holder is not listed IMPORTANT NOTE: • This document needs to be signed by an authorized manager or owner, giving the account holder and operators the right to act on behalf of the business. • This document is required only if the individual operating the PayPal account is NOT listed on the business ownership/registration documents. • Must show the first name, last name and position of the authorized representative. • Must include date and signature. • Must include the official company name and email address registered on the PayPal account. • The document must be fully visible. Partial documents cannot be accepted as a valid Letter of Authorization. To access the template for the Letter of Authorization, copy and paste the following link into the address bar: https://www.paypalobjects.com/digitalassets/c/compliance/ch/en/loa.pdf" Now I cannot understand what is really a problem here. Because I have got the CEO, the one has his name on the business registration paper, to sign the Letter of Authorization. I really cannot understand what does it mean "Account holder is not listed" because I have listed 1 person to hold the account in the LoA. Please help me out. I have tried to sent email to Paypal but no reply. Thank you so much
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