Hi there Hideharu.
Welcome to the Community!
If you are trying to provide information through the Resolution Centre on your PayPal account, there should be an option that says 'Send Files to PayPal'. You need to ensure that you click this option and it will send the files to us through your account.
If you are experiencing difficulties with this, I would advise you to reach out to our customer service team directly and we can look into this further on your behalf. This can be done by clicking the 'Help & Contact' icon at the bottom of any PayPal webpage. From here, you can then click the 'Call Us' option. If no number shows on the next page, please click the 'Call as a guest' option to be provided with the best number to call us on.
I hope this helps.
David.
... View more