@roisin68 Significantly Not as Described claims for wholly or partly custom-made items are not covered therefore if a dispute is opened, you must resolve it with the seller in then depute phase (20 days from date of dispute) without escalating to PayPal claim. Please refer to the purchase/buyer protection program terms and conditions for the policy on custom made items by clicking "Legal" at the bottom of the page, selecting location, and accessing the PayPal User Agreement as they might affect your ability to dispute.
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