Hi I am a seller of an in game item. Me and the buyer made a deal on october 11, 2020 then when I received the notification that i've received the payment I already traded the item to the buyer. Then when I opened my paypal app it says there that my money is on hold for 21 days because it is sent through goods and services option. Then I told my buyer that I can't wait that long because I need that money asap for some reason. I told him to make a refund so he can take his money back then resend the money to me in friends and family option. But he told me that he doesnt know how to do a refund. So I insist to make the refund myself as a seller. I issued the refund on october 13, 2020 it tells on my paypal activity that refund is complete and also the buyer confirm that he received the notification that he received the money back, also on his paypal activity it says there that he received the money but it doesnt show on his paypal balance nor on his savings account. Basically he doesnt received any money back at all. And its november 16, 2020 still nothing happened. Please help us how to resolve this issue. Thank you so much!
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