I'm sorry to hear that there's no radio button to select. I realize that you do not wish to call, but the best way to get this resolved quickly would be to all and allow a representative to reset the requirement. You can select a different contact method, but there will be a longer wait for resolution.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .
I hope this can be resolved quickly!
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